Right of Withdrawal

Right of Withdrawal

This is the translation of the German Widerrufsbelehrung. The German version is valid in any case of differences between the German and the international text.


1 A customer who is a consumer according to § 13 Bürgerliches Gesetzbuch (BGB), is able to withdraw his contractual statement within two weeks without giving reasons in written form (e.g. letter, fax, E-mail) to RoBa. Equal is to send the items to our shipping address mentioned below. The respite begins after receiving this instruction in written form, but not before receiving our goods at yours and also not before completion of our duty to supply information according to article 246 §2 in connection with § 1 para. 1and 2 EGBGB as well as our duties according to § 312e para. 1 S. 1 BGB in connection with article 246 § 3 EGBGB. The withdrawal respite is ensured by sending the withdrawal or the goods in the given period. The withdrawal has to be addressed to:

Send the Withdrawal declaration To  
RoBa Versand oHG  
Gisela Bensel  
Sofienstraße 3/3  
DE-69168 Wiesloch  
Fax: +49.6222/9391743  
e-Mail: kontakt(ät)robaversand.com  


2 Consequences of the Withdrawal

In case of an effective withdrawal the received attainments on both sides shall be reimbursed and eventually received usage shall be compensated on equal value. We claim compensation for the case that the goods send back from your side are missing completely or partly or are send back in a declined condition. This does not apply for the surrender of goods, if the deterioration of the product can be attributed solely to the inspection thereof, in a manner similar to inspecting a product personally in the shop. You can avoid the duty of compensation for a declined condition of the goods caused by normal usage, while you do not use the goods as if it is your ownership and avoid everything which can reduce the value of the good.

Goods eligible for shipping will be returned at our risk. You will have to pay for the shipment, if the delivered goods equal the ordered goods. In other cases the return is for cost free for you.

Goods, not eligible for shipping, will be picked up at your place. Obligations for restitution of payments must be fulfilled within 30 days. The respite for the customer begins with sending the withdrawal or return of goods, for RoBa it begins with the receipt.

End of declaration of right of withdrawal.



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